ENERUNI will use commercially reasonable efforts to provide You with technical support relating to the Software and/or Services in accordance with our Software Support Policy, based on the Subscription Plan that You select. ENERUNI may change, discontinue, or add to the Software Support Policy or Support plans from time to time by posting a notice on the Software Site. ENERUNI may change, discontinue or deprecate any APIs utilized for the Service from time to time but will use commercially reasonable efforts to continue supporting the previous version of any API changed, discontinued, or deprecated for three (3) months after the change, discontinuation, or deprecation (except if supporting the previous version:

ENERUNI does not represent or warrant that the Software and/or the Services provided under this Agreement functions without interruption and without error or that such Software or Services will operate in every combination desired by Customer with any data, computer systems and programs of its choice or that the remedying of one error does not result in the occurrence of other errors. Further, ENERUNI shall not be considered to be in breach to the extent that ENERUNI offered to Customer a correction, update or upgrade and Customer failed to implement such correction, update or upgrade. In such cases, the work put in by ENERUNI in order to determine the cause of the fault and to remedy the fault shall be invoiced in accordance with ENERUNI' then current rates of charges. Customer acknowledges that ENERUNI does not control the transfer of data over communication facilities, including the internet, and that the Services may be subject to limitations, delays and other problems inherent in the use of such communications facilities. ENERUNI is not responsible of any delays, delivery failures, or other damage resulting from such problems or for any issues related to the performance, operations or security of the Services that arise from Customer Data.

You acknowledge and agree that the Software is provided as cloud service hosted on third party cloud service providers infrastructure (including supporting applications and databases) and ENERUNI does not make any representations or guarantees regarding support, uptime or availability unless specifically identified in Software Support Policy. The information regarding third party cloud service providers utilized by ENERUNI and their respective service terms and service level agreements (if any) can be accessed from here https://www.eneruni.io/security.html on the Software Site. You acknowledge and agree that Software Support Policy will be subject to support/service terms and service level agreements of such third party cloud service providers. ENERUNI shall not be responsible for any service / support issues arising out of or related to services provided by such third-party service providers.